AI-driven Sentiment Analysis: Hacking Emotions to Boost Customer Service

AI-powered sentiment analysis is the process of identifying emotions expressed in words using artificial intelligence and its subtypes. It follows a predetermined metric to understand how positive, neutral, or negative a piece of text sounds. AI can analyze millions of comments posted on social media, review sites, and online surveys. It can even obtain data from videos. Real-time sentiment analysis enables companies to spot negative attitudes towards their products, empowering them to make a change and address those issues in real-time. Using AI-based sentiment analysis, you can rearrange customer service tickets to address negative feedback on time.