How to Raise the Net Promoter Score of Your SaaS Product by Bringing Your Teams Together

Net Promoter Score (NPS) is a metric that tracks how a company's product or service is being perceived by their customers. A top NPS score results from an aligned effort of the development, marketing, sales, and customer service departments. The strategies discussed in this plan have helped our team at NetHunt to increase our NPS at 32% in half a year. NPS is a direct indicator of growth and customer satisfaction, it's already regarded as a primary KPI for customer success teams to monitor.