OpenSea: A Wolf in Sheep's Clothing?

Robbie Acres, an active NFT trader, successfully processed 722 trades on OpenSea from January last year until one sunny day when the world's leading NFT marketplace locked his account for more than 3 months. Robbie wonders how a service that markets itself as the leading platform to buy and sell NFTs can implement a shoddy support system and mediocre technology solutions to minimize risk.