Why SMS Paired with Chatbots is a Game Changer

SMS and chatbots are becoming commonplace in B2C communication. Chatbots are computer programs designed to simulate conversation with human users through text, speech, and other gestures. By 2020, 80% of businesses plan to utilize dialog systems. Chatbot combines SMS with conversational AI with the ubiquity of chatbot with the ability to interact proactively and intelligently through customers’ preferred channel of communication. IBM research shows that chatbots have the potential to reduce customer support costs by 30% across industries.